Return & Refund Policy
If you want to cancel an order placed, please contact us by email at email@example.com or whatsapp at +44 (0) 7732110404.
If your order has been dispatched and is in transit, we are unable to process the cancellation. Therefore, the order could be returned to sender after reached the destination.
Only for Made to Measure products: please be aware that we will retain 20% of the total amount to cover the shipping cost, material expenses and the other 80% of value will be refunded to your original method of payment (This policy is applicable only for all made-on measure or customised goods). This is due to the fact that all personalised Items in the features, fabric patterns and textures, size or name can not be resold.
Please allow from two to ten working days for the money to show in your account.
For all others "in stock products" the order could be cancel anytime before shipping or returns if not fitting .
Free Returns in U.K and Europe, therefore, kindly contact us before returning any goods via email at firstname.lastname@example.org , our customer service team will be happy to assist you with the procedure to follow.