FAQS

QUESTIONS OR CONCERNS

If you have any concerns about material or fabrics which appears on our site, please contact us by email at info@nynyryke.com

 

Is it ordering from this website secure?

Yes. We've taken several steps to ensure all information received from our customers online is secure.

Do I need to create an account to receive my parcel?
You can create an account to save your preferred methods of payment, delivery address, wish lists, exclusive promotions and more on the "Create my Account" page. 

 

Do I need to sign for my parcel?

Based on your delivery choice during checkout some parcels might require a signature upon receipt. This provides you with additional security and offers protection should you want your items delivered to an address that differs from the billing address.

Couriers will make three attempts to deliver your parcel and you can leave a contact number to arrange a suitable time. If a third delivery attempt is unsuccessful, the parcel will be taken to the depot where you’ll be able to collect it.

How can I update my personal details?

It’s simple to update your details when you need to, however please make sure to have an account on Nyny Ryke site. All you need to do is, login and visit the "My Account" dashboard, where you can click on "my details" to edit what’s stored.

How do I reset my account password?
You can reset your account password by clicking the "Forgot Password?" link at the bottom of the account login page.

How do I Know if my order is ready or not?

Once you place the order, we will email you with a confirmation therefore, please make sure that you email address is correct followed by the timing to process it before shipping. We will be constantly update from our team about your or purchase when necessary.

How do I stop receiving newsletters or marketing emails?
You can unsubscribe from our newsletters at any time by clicking the unsubscribe link at the bottom of your email

How can I check my order and delivery status?

Once you have placed your order online, allow 1  business days for us to process your order and send it from our distribution centre before you can begin to track your order. You will then receive an order confirmation email with a link to track your order when this will be full-fill .

What is your delivery time & cost?

The duration of delivery may differ based on the country you're ordering from . Please consider the time of production (from 2 to 20 working days) unless the product is already in stock. If the product is already in stock,  proceed with the selection of the country and type of delivery at the checkout. 

What can I do if I receive an incorrect item?

Please contact us at  INFO@NYNYRYKE.COM stating your order reference number, item received and details of what you should have received and whether you require a refund or replacement. We will then advise on how to proceed with the return.

How do I see my  orders  on www.nynyryke.com?

If you've placed an order on www.nynyryke.com and you have an account, you will still be able to see your order history by signing in and clicking on "Profile". You can also check your order and return status.

How long will it take to receive my order?

Duration of shipping may differ as  each item requires a different day for the production (from 2 to 14 working days) in addition of delivery timing based on your choice at checkout.